FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

Please note the following information regarding our Return + Exchange policies: 

Once an order has been placed, you can no longer cancel, return or exchange it. We strive to ensure customer satisfaction so if you have received a damaged or incorrect item, please email us at info@stasessentials.com and we will happily replace or refund the item as quickly as possible. 

WHERE DO YOU SHIP?

We ship ONLY throughout the U.S., including Alaska and Hawaii. We currently do not ship internationally. 

HOW DOES COVID-19 AFFECT MY ORDER?

Your online order may experience processing delays due to extra safety precaution requirements during COVID-19.  Please expect an extra delay of 1-2 days from regular shipping times.